Frequently Asked Questions

Can I become an ambassador for NurtureGoods?

Yes, it is possible to become an ambassador for our brand. Currently we are still working on a good affiliate program, but it will be launched soon. Do you think you are eligible for individual agreements and do you have an interesting target group for a partnership? Register your interest by sending an email to our Digital Brand Manager at affiliate@clavium.nl.

I have a question about a defective or missing product part.

The NurtureGoods breast pump is covered by a 1 month return guarantee through Bol.com and a 6 month warranty period through NurtureGoods Customer Service. In the event of a malfunction or missing product part, please email your request to klantenservice@nurturegoods.nl clearly describing your request including your order number, order date, reason for defect, and address. You can speed up the process by adding a photo, video and/or detailed description of the defective part. Our customer service will then assess the defect and work with you to find the most appropriate solution.

I have not received a pump diary. Can I still get it?

We always mail the e-book to the customer as soon as possible after receiving the breast pump. In some cases there may be a few days delay. Check your spam folder to be sure. If after 3 days from receipt of the product you still have not received the pumping diary in your mailbox, please mail to klantenservice@nurturegoods.nl.

If you need the diary immediately you can download your pumping diary by leaving your name and email address on one of our 'Download our e-book' forms.

Can I get an invoice for my order?

We always mail the e-book to the customer as soon as possible after receiving the breast pump. In some cases there may be a few days delay. Check your spam folder to be sure. If after 3 days from receipt of the product you still have not received the pumping diary in your mailbox, please mail to klantenservice@nurturegoods.nl.

If you need the diary immediately you can download your pumping diary by leaving your name and email address on one of our 'Download our e-book' forms.

Does the device work on mains power / socket or also without mains power after charging?

The Smart 1.0 only works on mains power.

The Smart 2.0 is a cordless model. You can charge the battery and pump wherever and whenever you want!

The Dual Efficient Smart 3.0 is a cordless model. You can charge the battery and pump wherever and whenever you want!

Can you pump double-sided with the breast pumps from NurtureGoods?

The alternating pump method, which both the Smart 1.0 and Smart 2.0 feature, allows you to pump with one breast at a time, resting the other breast to effectively relieve breast pain and congestion.

Our newest model, the Dual Efficient Smart 3.0, pumps on both sides. This means that both breasts are pumped simultaneously.

What is a breast shield and what is the current size (mm) of the NurtureGoods Double Electric Breast Pump?

Our current models have a breastplate size of 21.6 mm. This is a very average size and will therefore suit most women. NurtureGoods is in the process of developing different breast shield sizes so that there is a perfect fit for everyone. Keep an eye on the website! Impatient? Send an email to klantenservice@nurturegoods.nl to find out when they are available.

How does the nasal aspirator included with the breast pump work?

You can connect the nasal aspirator to the hose. The bottom piece of the aspirator can be connected to the hose. There are two different attachments that you can use on the aspirator. By pressing and holding the button with the symbol of the nose and then pressing it again, you can select the nasal position. With the arrows you can increase the suction.

Can I order extra vials or parts?

We also sell extra bottles and parts. These can be ordered on our own webshop. Prefer to order on Bol.com? Search for the brand NurtureGoods on Bol.com and see an overview of our products.